Related Experiment Videos
Patient satisfaction after endoscopic retrograde cholangiopancreatography for biliary stones: a prospective
Enzo Masci1, Marzia Rossi, Giorgio Minoli
1Department of Gastrointestinal Endoscopy, San Paolo Universitary Hospital Milan, Italy. enzo.masci@ao-sanpaolo.it
Aims:
To measure patients' satisfaction after endoscopic retrograde cholangiopancreatography (ERCP) for biliary stones in a large number of unselected endoscopy units.
Methods:
A prospective study using a questionnaire (Group Health Association of America-9 [GHAA-9], modified) was administered 24 h and 30 days after the procedure. Patients undergoing endoscopy for biliary stones for the first time were enrolled in a large number of endoscopy units, regardless of their size and workload.
Results:
In all, 700 patients were enrolled in 15 units. A high proportion of patients expressed satisfaction (80%). Satisfaction was less extensive for pain control and the quality of information provided before the procedure. There were no differences in the replies to questionnaires at 24 h and 30 days.
Conclusion:
It is feasible to record patients' satisfaction and in this series most patients were very satisfied. Criticisms concerned pain control and explanations provided before the procedure.
