Ensuring patient satisfaction with second-trimester abortion in resource-poor settings.

Area of Science:

• Reproductive Health
• Public Health
• Medical Sociology

Background:

• Nepal has introduced new second-trimester abortion services.
• Evaluating patient satisfaction is crucial for service improvement and program success.

Purpose of the Study:

• To assess patient satisfaction with newly implemented second-trimester abortion services in Nepal.
• To identify key factors influencing patient experience and satisfaction.

Main Methods:

• A questionnaire was administered based on patient literacy, either self-completed or interviewer-assisted.
• Patient experiences were evaluated using developed indicators focusing on physical, emotional, and social comfort.

Main Results:

• High satisfaction was reported for counseling and physician's caring attitude.
• Dissatisfaction arose from lack of privacy, confidentiality, and absence of a family support person.

Conclusions:

• Privacy, confidentiality, and a chosen support person are vital for patient satisfaction.
• Addressing these factors is essential but presents challenges for program enhancement.