[Patient satisfaction with surgery in a municipal major out-patient surgery program]

Area of Science:

• Health Services Research
• Patient Outcomes
• Surgical Care

Context:

• Assessing patient satisfaction with major out-patient surgery (MOPS) programs.
• Evaluating the impact of MOPS on patient-provider relationships and healthcare service perception.
• Understanding patient experiences within primary care and secondary care settings.

Purpose:

• To determine general and specific patient satisfaction rates for major out-patient surgery (MOPS).
• To identify relationships between patient satisfaction and sociodemographic variables.
• To ascertain the influence of MOPS on care dynamics, service valuation, and method characteristics.

Summary:

• A descriptive, qualitative study surveyed 83 out-patients at home using anonymous questionnaires.
• The majority of patients expressed high satisfaction with MOPS, irrespective of age, sex, origin, education, or occupation.
• General satisfaction correlated with fewer postoperative complications, patient choice in surgical setting, and satisfaction with medical care.

Impact:

• Findings indicate high patient satisfaction with MOPS integrated with primary health care (PHC).
• Identifies specific areas within MOPS that require improvement for enhanced patient experience.
• Provides insights for optimizing out-patient surgical programs and patient-centered care models.