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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Guidelines and Strategies for Safe Computer Charting01:18

Guidelines and Strategies for Safe Computer Charting

The guidelines and strategies provided by the American Nurses Association (ANA) and the Canadian Nurses Association (CNA) offer essential principles for ensuring safe and secure computer charting systems in healthcare settings. Let's break down each recommendation:
Maintain Confidentiality and Security:
Methods of Documentation VII: EMR01:30

Methods of Documentation VII: EMR

Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare settings,...
Role of Communication in the Nursing Process III: Evaluation and Documentation01:08

Role of Communication in the Nursing Process III: Evaluation and Documentation

A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...

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Related Experiment Video

Updated: Jun 20, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

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Improving outpatient safety through effective electronic communication: a study protocol.

Sylvia J Hysong1, Mona K Sawhney, Lindsey Wilson

  • 1Houston VA HSR&D Center of Excellence and The Center of Inquiry to Improve Outpatient Safety Through Effective Electronic Communication, Michael E DeBakey Veterans Affairs Medical Center and the Section of Health Services Research, Department of Medicine, Baylor College of Medicine, Houston, Texas, USA. Sylvia.Hysong@med.va.gov

Implementation Science : IS
|September 29, 2009
PubMed
Summary
This summary is machine-generated.

This study uses a human factors approach to improve electronic communication within electronic medical records (EMRs), focusing on test results, referrals, and prescriptions to reduce errors and enhance patient care.

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Published on: May 15, 2020

Area of Science:

  • Health Informatics
  • Human Factors Engineering
  • Systems Engineering

Background:

  • Electronic Medical Records (EMRs) facilitate information transfer but can still experience communication breakdowns.
  • Effective health IT requires understanding work systems and processes impacting care.
  • The Systems Engineering Initiative for Patient Safety (SEIPS) model will be adapted to analyze EMR communication.

Purpose of the Study:

  • To propose a protocol for evaluating systems and processes in electronic communication within computerized patient record systems.
  • To utilize a human factors engineering approach to guide work system redesign for improved communication.
  • To focus on diagnostic test results, electronic referrals, and computerized provider order entry (CPOE) prescriptions.

Main Methods:

  • Qualitative task analysis to identify potential error sources in EMR communication.
  • Focus groups to identify barriers, facilitators, and improvement suggestions for electronic communication.
  • Grounded theory and content analysis for transcript analysis.

Main Results:

  • Task analysis will reveal specific error points in electronic test result alerts, referrals, and CPOE.
  • Focus groups will provide insights into user experiences and system improvement needs.
  • Analysis will yield a comprehensive understanding of factors influencing electronic communication outcomes.

Conclusions:

  • A human factors approach is crucial for optimizing EMR communication systems.
  • Understanding work systems and processes is key to redesigning interventions.
  • This protocol will guide improvements in electronic communication for safer and more effective patient care.