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A community hospital's journey into Lean Six Sigma
Kurt Stuenkel1, Taunya Faulkner
1Floyd Medical Center, Rome, Georgia, USA.
Frontiers of Health Services Management
|October 2, 2009
Summary
Lean Six Sigma and 100-day workouts at Floyd Medical Center drove sustainable improvements and cultural change. Top management priority is key for successful, focused implementation of these rapid improvement projects.
Area of Science:
- Healthcare Management
- Process Improvement Methodologies
Background:
- Floyd Medical Center, a 304-bed community hospital, sought to enhance operational efficiency and organizational culture.
- The need for sustainable change and effective project completion was identified.
Purpose of the Study:
- To evaluate the impact of implementing Lean Six Sigma and 100-day workouts.
- To assess the role of top management in sustaining organizational learning and change.
Main Methods:
- Organization-wide implementation of Lean Six Sigma principles.
- Utilization of the 100-day workout methodology for project execution.
Main Results:
- Achieved sustainable results and a significant cultural shift within the hospital.
- Demonstrated the effectiveness of the workout methodology in completing projects and implementing improvements rapidly.
Conclusions:
- Lean Six Sigma and 100-day workouts are effective tools for driving substantial change in hospital settings.
- Sustained success requires a strong commitment and prioritization from top management for organization-wide learning efforts.
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