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Updated: Jun 19, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The business case for quality
Richard Boehler1, Daniel Hardesty, Eva Gonzales
1St. Joseph Medical Center, Towson, MD, USA. richardboehler@catholichealth.net
Abstract:
Among the lessons St. Joseph Medical Center learned in implementing a diabetes care management program were that: There is a sound business case for quality with such a program. A sound business plan based on a track record of accomplishments by other organizations is key to gaining clinician buy-in. Deploying dwindling resources to simultaneously improve care and the organization's bottom line requires collaboration between clinicians and finance.
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