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Related Experiment Video

Updated: Jun 19, 2026

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 2. General Practices

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 2. General Practices

Published on: October 3, 2016

How safe is telenursing from home?

Ian St George¹, Julie Baker, Georgia Karabatsos

¹McKesson New Zealand, Wellington, New Zealand. ian.st.george@mckesson.co.nz

Collegian (Royal College of Nursing, Australia)

|October 17, 2009

Summary

Telenurses working from home were as safe and effective as those in call centers. Remote nurses showed higher productivity, less sick leave, and lower attrition, with no identified disadvantages.

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Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 1. Biosafety Level 4 Suit Laboratory Suite Entry and Exit Procedures

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Published on: October 3, 2016

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Last Updated: Jun 19, 2026

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 2. General Practices

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 2. General Practices

Published on: October 3, 2016

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 1. Biosafety Level 4 Suit Laboratory Suite Entry and Exit Procedures

Safety Precautions and Operating Procedures in an (A)BSL-4 Laboratory: 1. Biosafety Level 4 Suit Laboratory Suite Entry and Exit Procedures

Published on: October 3, 2016

Area of Science:

Healthcare Management
Nursing Practice
Remote Work Studies

Background:

The rise of telehealth necessitates evaluating remote work models for nurses.
Understanding the comparative performance of remote telenurses versus in-office staff is crucial for operational efficiency and quality of care.

Purpose of the Study:

To compare the work performance and satisfaction of telenurses working remotely from home versus those working in a dedicated health call center.
To identify differences in productivity, safety, and job satisfaction between the two work environments.

Main Methods:

A retrospective data review was conducted on nurses from NURSE-ON-CALL, a telephone triage and advice line.
Data included caller demographics, triage dispositions, mystery caller management, risk incidents, productivity metrics, and nurse satisfaction.
Comparison focused on nurses working from home versus those in a health call center.

Main Results:

No significant differences were found in caller triage, dispositions, or mystery caller management between remote and in-office nurses.
Nurses working from home demonstrated higher productivity, utilized less sick leave, and had a lower attrition rate.
Remote nurses reported flexible hours and reduced travel as key advantages, with no disadvantages identified.

Conclusions:

Remote telenurses are well-supported with education, technology, and supervision, enabling safe and effective care delivery.
Working from home is associated with increased productivity, improved job satisfaction, and better retention rates for telenurses.
The study supports the viability and benefits of remote work models in telephone triage nursing.