[Perspectives of improvement of quality in cardiac surgery]

From a care provider's view quality of care should, of course, be the major focus. But should results such as employer quality, quality of cooperation, and the economic outcome not be treated as equally important aims since they interact mutually? By analyzing impacts on the quality of care, we found direct factors like the quality of applied procedures or clinical pathways influenced by secondary factors like quality assurance and research, for instance. As expected, all of these factors are essentially involved by the human factor. In order to sustainably improve results in health care, the human factor requires a new attendance and should be addressed in dimensions of results that are as important as quality of care itself. Optimizing the human factor in health care is a prerequisite to sustainably improve quality and requires an advanced point of view on dimensions of results that mutually interact with the quality of care: Focus on the patient. In order to achieve this goal, we have to primarily focus on the organization hospital.