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The Innovation Arena: A Method for Comparing Innovative Problem-Solving Across Groups
14:14

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Published on: May 13, 2022

Innovation cycle for small- and large-scale change.

Kathy Scott1, Amy Steinbinder

  • 1Banner Health, Phoenix, Arizona 85006, USA. Kathy.scott@bannerhealth.com

Nursing Administration Quarterly
|November 7, 2009
PubMed
Summary

Healthcare transformation requires changing core beliefs and redesigning complex systems. An Intelligent Complex Adaptive System framework facilitated this, leading to significant system-wide improvements and new care delivery models.

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Area of Science:

  • Healthcare Management
  • Systems Science
  • Organizational Change

Background:

  • Complex healthcare systems necessitate fundamental shifts in beliefs and system redesign.
  • Current systems often exhibit unpredictable aggregate behavior due to multifaceted subsystems.

Purpose of the Study:

  • To develop and implement a transformation process for a large healthcare system.
  • To address both underlying assumptions and complex subsystem redesign for improved outcomes.

Main Methods:

  • Utilized an Intelligent Complex Adaptive System (iCAS) framework.
  • Integrated an innovation process with a change-management strategy.
  • Focused on an inclusive approach honoring team contributions.

Main Results:

  • Successfully created a transformation process and cycle for a large healthcare system.
  • Achieved both small- and large-scale changes within the system.
  • Challenged existing beliefs and assumptions, fostering new possibilities.

Conclusions:

  • The iCAS framework combined with an innovation and change-management process can drive significant healthcare transformation.
  • An inclusive approach is crucial for successful system redesign and improved care delivery prototypes.
  • This methodology enables the creation of new possibilities and prototypes for healthcare delivery.