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Related Experiment Videos

Key performance indicators to benchmark hospital information systems - a delphi study.

G Hübner-Bloder¹, E Ammenwerth

¹Institute for Health Information Systems, Eduard Wallnöfer-Zentrum I, Hall in Tirol, Austria.

Methods of Information in Medicine

|November 7, 2009

Summary

Hospital Information System (HIS) experts identified 77 key performance indicators for benchmarking, prioritizing clinical workflow support and user satisfaction over technical or cost factors. Most healthcare institutions currently lack formal HIS benchmarking practices.

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Area of Science:

Health Informatics
Information Systems Management
Healthcare Administration

Background:

Hospital Information Systems (HIS) are critical for healthcare delivery.
Benchmarking is essential for optimizing HIS performance and IT governance.
There is a need for standardized key performance indicators (KPIs) for HIS benchmarking.

Purpose of the Study:

To identify and categorize KPIs for effective HIS benchmarking.
To understand expert opinions on the most relevant HIS performance indicators.
To inform the development of HIS benchmarking frameworks in healthcare.

Main Methods:

A three-round Delphi survey involving 44 HIS experts from practice and academia.
Qualitative and quantitative data collection to reach consensus on KPIs.
Expert-driven identification and categorization of performance indicators.

Main Results:

Seventy-seven KPIs were identified, grouped into eight categories (e.g., technical quality, workflow support, IT costs).
Clinical workflow support and user satisfaction were ranked as the most important indicators.
Experts favored interdisciplinary benchmarking led by hospital management and noted a lack of current benchmarking activities.

Conclusions:

IT benchmarking is increasingly important for healthcare IT governance.
The identified KPIs reflect healthcare IT professional and researcher perspectives.
Further research is needed to validate KPIs, develop a benchmarking framework, and establish data repositories.