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Nurses' interpersonal skills: a study of nurses' perceptions.

P Burnard, P Morrison

    Nurse Education Today
    |February 1, 1991
    PubMed
    Summary
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    Nurses perceive strong skills in patient support and information delivery but weaker abilities in catalytic, cathartic, and confronting interventions. These findings align with prior research and inform nurse training programs.

    Area of Science:

    • Nursing
    • Healthcare Communication
    • Interpersonal Skills Training

    Background:

    • Effective interpersonal skills are crucial for quality patient care.
    • Previous studies indicate varying self-perceptions of nursing interpersonal skills.

    Purpose of the Study:

    • To assess trained nurses' self-perceived interpersonal skills across six intervention categories.
    • To identify areas of strength and weakness in nurses' patient interactions.
    • To inform the design of future nursing interpersonal skills development programs.

    Main Methods:

    • Utilized the Six Category Intervention Analysis framework.
    • Surveyed 117 trained nurses on their interpersonal skill dimensions.
    • Collected self-ratings on six distinct intervention categories.

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    Main Results:

    • Nurses rated themselves higher in supportive, informative, and prescriptive interventions.
    • Nurses reported lower self-efficacy in catalytic, cathartic, and confronting interventions.
    • Findings were consistent with previous research in nursing interpersonal skills.

    Conclusions:

    • Nurses' self-perceptions highlight a need for enhanced training in specific intervention types.
    • The study provides evidence for targeted interpersonal skills development in nursing education.
    • Results support the refinement of training programs to address identified skill gaps.