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Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting
06:16

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Published on: June 6, 2020

A ward manager's toolkit for service user engagement.

Christine Wilson1, Joyce Kenkre

  • 1Faculty of Health, Sport and Science, University of Glamorgan.

Nursing Management (Harrow, London, England : 1994)
|December 1, 2009
PubMed
Summary

Improving patient care requires strong communication between staff and patients. This study shows how innovative communication strategies and active listening by clinical staff led to better patient engagement and integration of feedback into nursing practice.

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Area of Science:

  • Healthcare Management
  • Patient Engagement Strategies
  • Nursing Practice Improvement

Background:

  • Government initiatives emphasize patient-staff communication for improved care.
  • Active listening and responsiveness to patient needs are encouraged for clinical staff.
  • Effective communication is crucial for meeting patient aspirations.

Purpose of the Study:

  • To describe innovative communication approaches implemented by clinical leads.
  • To demonstrate how staff engagement with patients and carers was fostered.
  • To illustrate the integration of patient feedback into daily nursing practice.

Main Methods:

  • Ward managers and deputies designed and implemented novel communication strategies.
  • Staff were encouraged to actively listen to patients and their relatives.
  • Feedback from patients and carers was systematically collected and analyzed.

Main Results:

  • Innovative communication methods successfully enhanced staff-patient engagement.
  • Staff demonstrated increased responsiveness to patient needs and preferences.
  • Lessons learned were effectively incorporated into routine nursing care.

Conclusions:

  • A communicative partnership between staff and patients is key to enhancing care quality.
  • Proactive and innovative communication strategies can significantly improve patient engagement.
  • Integrating patient and carer feedback into practice is essential for continuous improvement in nursing.