[A quality evaluation tableau for health institutions: an educational tool]

Area of Science:

• Healthcare Management
• Quality Improvement in Hospitals
• Health Services Administration

Background:

• Healthcare institutions face increasing demands for quality certification and robust governance.
• The University Hospital of Angers prioritized quality-oriented management, adapting to accreditation standards and organizational changes.
• Strategic adaptation to quality requirements necessitates enhanced management at clinical, medico-technical, and administrative levels.

Purpose of the Study:

• To develop a practical and educational tool for evaluating the quality management system within healthcare poles.
• To facilitate diagnosis of the quality approach's progress and measure its institutional impact.
• To enable comparison of quality performance between different hospital poles.

Main Methods:

• Development of an eight-axis dashboard with criteria and a user guide, drawing from ISO 9001, EFQM, and Healthcare High Authorities' certification manuals.
• Transcription of criteria into a user-friendly EXCEL grid for practical application.
• Utilizing the dashboard for self-evaluation and performance comparison among hospital poles.

Main Results:

• The evaluation results confirmed the findings of the certification process, indicating the maturity of the quality approach.
• The dashboard serves as a valuable management structuring tool for multidisciplinary teams.
• Identified areas for improvement can directly inform future annual action plans for hospital management.

Conclusions:

• The dashboard is a pragmatic tool for self-evaluation and performance comparison, enhancing the quality approach within healthcare institutions.
• It functions as a strategic driving tool for hospitals, quality departments, and individual poles.
• The tool supports improved quality, risk management, and evaluation, ultimately benefiting hospital users through better services.