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Related Concept Videos

Discharge Summary Forms01:31

Discharge Summary Forms

The discharge summary is crucial as it enables a smooth transition from a healthcare facility to a patient's home or another care setting. This critical document facilitates seamless continuity of care, ensuring patients receive the necessary support and attention.
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
Planning Nursing Care I01:21

Planning Nursing Care I

The planning phase of the nursing process helps nurses set priorities, outline patient-centered goals and expected outcomes, and tailor nursing interventions to align with the aligned care plan. Through the planning phase, the nurse applies critical thinking skills to align and develop interventions according to the patient's needs. It provides continuity of care allowing patients to receive the maximum benefit from treatment. It serves as a pilot plan for allocating individual staff to a...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
SBAR II: Application of SBAR01:14

SBAR II: Application of SBAR

SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...

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Related Experiment Video

Updated: Jun 18, 2026

Development and Implementation of a Multi-Disciplinary Technology Enhanced Care Pathway for Youth and Adults with Concussion
08:13

Development and Implementation of a Multi-Disciplinary Technology Enhanced Care Pathway for Youth and Adults with Concussion

Published on: January 20, 2019

Facilitating follow-up after emergency care using an appointment assignment system.

David R Vinson1, Pankaj B Patel

  • 1The Permanente Medical Group, Kaiser Permanente Medical Center, Sacramento, CA, USA. drvinson@ucdavis.edu

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|December 5, 2009
PubMed
Summary

Securing primary care appointments before emergency department (ED) discharge significantly improves patient follow-up compliance. This patient-centered system reduced return ED visits, enhancing care continuity and satisfaction.

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Published on: January 15, 2017

Area of Science:

  • Health Services Research
  • Primary Care Medicine
  • Emergency Medicine

Background:

  • Emergency department (ED) patients frequently need urgent primary care follow-up.
  • Facilitating timely post-discharge appointments is crucial for effective after-visit care.
  • Current systems often present barriers to accessing necessary primary care.

Purpose of the Study:

  • To describe the development and implementation of an appointment assignment system for ED patients.
  • To evaluate the outcomes of this patient-centered system in improving follow-up care.
  • To assess the impact on ED recidivism and patient satisfaction.

Main Methods:

  • Development of a novel appointment assignment system within an integrated healthcare setting.
  • Implementation of the system across two community hospitals.
  • Analysis of patient compliance rates and unscheduled ED return visits.

Main Results:

  • The appointment assignment system achieved a high rate of patient compliance with follow-up appointments.
  • A very low rate of unscheduled return visits to the ED was observed post-implementation.
  • The patient-centered approach demonstrated effectiveness in facilitating continuity of care.

Conclusions:

  • Proactive appointment scheduling from the ED is an effective strategy for ensuring primary care follow-up.
  • This system strengthens the continuum of care, leading to improved quality and patient satisfaction.
  • Implementing such systems can reduce ED burden and enhance overall healthcare delivery.