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Related Concept Videos

Aggression01:47

Aggression

Humans engage in aggression when they seek to cause harm or pain to another person. Aggression takes two forms depending on one’s motives: hostile or instrumental. Hostile aggression is motivated by feelings of anger with intent to cause pain; a fight in a bar with a stranger is an example of hostile aggression. In contrast, instrumental aggression is motivated by achieving a goal and does not necessarily involve intent to cause pain (Berkowitz, 1993); a contract killer who murders for hire...
Obedience01:08

Obedience

According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation, obedience...
Community Based Intervention01:30

Community Based Intervention

Community-based interventions in mental health represent a paradigm shift from institution-centered care to treatments embedded within the fabric of local communities. By prioritizing inclusion and leveraging existing societal structures, this approach fosters a supportive environment conducive to addressing mental health challenges while promoting individual dignity and agency.
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
Psychological and Sociocultural Causes of Schizophrenia01:29

Psychological and Sociocultural Causes of Schizophrenia

Schizophrenia, a complex psychiatric disorder, has been historically misunderstood. Early psychological theories attributed its origins to childhood trauma and unresponsive parenting. However, contemporary research largely rejects these notions, favoring the vulnerability-stress hypothesis. This model proposes that individuals with a genetic predisposition to schizophrenia may develop the disorder following exposure to significant environmental stressors. Notably, studies on high-risk...
Surveys02:16

Surveys

Often, psychologists develop surveys as a means of gathering data. Surveys are lists of questions to be answered by research participants, and can be delivered as paper-and-pencil questionnaires, administered electronically, or conducted verbally. Generally, the survey itself can be completed in a short time, and the ease of administering a survey makes it easy to collect data from a large number of people.
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...

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The Resident-intruder Paradigm: A Standardized Test for Aggression, Violence and Social Stress
09:12

The Resident-intruder Paradigm: A Standardized Test for Aggression, Violence and Social Stress

Published on: July 4, 2013

Patient aggression perceived by community support workers.

Christopher Gale1, Annette Hannah, Nicola Swain

  • 1Senior Lecturer, Department of Psychological Medicine, Dunedin School of Medicine, University of Otago, Dunedin, New Zealand.

Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists
|December 17, 2009
PubMed
Summary
This summary is machine-generated.

Client aggression is common for non-governmental agency care workers, impacting a minority with distress. Further research is needed to identify risk factors and develop interventions for these essential health professionals.

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Area of Science:

  • Healthcare worker safety
  • Occupational health
  • Disability support services

Background:

  • Patient aggression poses risks to hospital staff.
  • Non-governmental agencies (NGOs) provide significant community-based care in New Zealand.
  • Client aggression rates among NGO care workers are largely unassessed.

Purpose of the Study:

  • To assess the prevalence and nature of client aggression experienced by support workers in New Zealand NGOs.
  • To identify factors associated with client aggression.
  • To examine the impact of client aggression on care worker distress and communication styles.

Main Methods:

  • Anonymous mailed survey distributed to 242 support workers in NGOs.
  • Data collected on client aggression, personal distress, and communication style.
  • Utilized the POPAS-NZ scale to measure violence scores.

Main Results:

  • Most support workers experienced verbal aggression or destructive behaviors; fewer faced physical aggression.
  • Higher total violence scores correlated with worker age, gender, client disability type, and hours worked.
  • Communication style was a predictor of aggression, and nearly 6% of workers reported clinically significant distress.

Conclusions:

  • Client aggression is prevalent among NGO care workers and can cause distress in a subset of staff.
  • Risk factors for aggression need further clarification.
  • Interventions to support care workers exposed to aggression are recommended.