How using a patient journey approach helps to educate nurses about patient safety

In its clinical update sessions for staff in children's services, a trust decided to use the patient journey approach to emphasise the importance of patient safety. The evaluation showed that this is an effective way of delivering patient safety messages to nurses and allied health professionals. This article explains the problems related to the previous didactic teaching methods and how an alternative interactive approach has increased staff perceptions of the importance of patient safety. It also demonstrates increased confidence in staff abilityto use the skills and knowledge gained in practice.