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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Advancing nursing home quality through quality improvement itself
Rachel M Werner1, R Tamara Konetzka
1Division ofGeneral Internal Medicine,University of PennsylvaniaSchool of Medicine, Philadelphia Veterans Affairs Medical Cente, Philadelphia, Pynnsylvania, USA. rwerner@mail.med.upenn.edu
Abstract:
The traditional approaches to improving the quality of care at U.S. nursing homes--regulation, inspection, and accountability through public reporting--have produced modest results. Greater progress could be made by focusing incentives on broader processes related to improving quality. This could foster a culture of upstream identification and solving of problems that would supplement existing downstream requirements to meet specific safety and care standards.
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