The relationship between continuity and patient satisfaction: a systematic review
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Rhodes Adler1, Athanasia Vasiliadis, Nina Bickell
1Mt Sinai School of Medicine, New York, NY 10128, USA. rhodes.adler@mssm.edu
Background:
Continuity between doctors and patients likely affects patient satisfaction.
Objective:
To assess the current evidence on the relationship between continuity and patient satisfaction.
Methods:
Systematic review of studies of adults in general, family, or internal medicine practices with ongoing, direct, face-to-face contact with their physician. Measures of the relationship between continuity and patient satisfaction were examined.
Results:
A MEDLINE search covering 1984-2007 and a Cumulative Index to Nursing and Allied Health Literature search covering 1981-2007 identified 263 relevant studies and 12 studies met inclusion criteria. There were 12 different continuity measures and 9 different satisfaction measures.
Conclusions:
Continuity has a variable effect on patient satisfaction.
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