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Related Concept Videos

Nurses' Legal Responsibilities II01:23

Nurses' Legal Responsibilities II

Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and patients...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
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Guidelines and Strategies for Safe Computer Charting

The guidelines and strategies provided by the American Nurses Association (ANA) and the Canadian Nurses Association (CNA) offer essential principles for ensuring safe and secure computer charting systems in healthcare settings. Let's break down each recommendation:
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Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
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Telephone Orders
Errors occurring during blood pressure monitoring01:25

Errors occurring during blood pressure monitoring

Blood pressure monitoring is a crucial clinical procedure in diagnosing and managing various cardiovascular conditions. Despite its significance, the accuracy of blood pressure measurements can be compromised by multiple factors, potentially leading to either falsely high or low readings. These inaccuracies are critical as they can significantly impact patient care. So, it is vital to understand these challenges deeply and adopt strategic approaches to minimize errors.
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Published on: February 16, 2011

Communication with patients after errors.

Lesley Fallowfield1

  • 1Cancer Research UK, Psychosocial Oncology Group, Brighton & Sussex Medical School, University of Sussex, Brighton.

Journal of Health Services Research & Policy
|January 16, 2010
PubMed
Summary

This 2003 review examined over 120 sources on medical errors and patient communication. The evidence regarding adverse incidents and communication quality was found to be inadequate and unclear.

Area of Science:

  • Medical Error Analysis
  • Patient Communication Studies
  • Healthcare Quality Improvement

Background:

  • Existing research on medical errors and adverse incidents is extensive.
  • Communication quality after patient harm is a critical aspect of healthcare.
  • Previous studies have explored the role of healthcare professionals in adverse events.

Purpose of the Study:

  • To synthesize existing research on medical errors and adverse incidents involving doctors.
  • To evaluate the quality of communication with patients post-incident.
  • To identify gaps and limitations in the current evidence base.

Main Methods:

  • A comprehensive literature review was conducted.
  • Over 120 sources, including research, studies, and policies, were analyzed.

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  • The review focused on adverse incidents and subsequent patient communication.

    • Main Results:

    • The evidence base regarding medical errors and adverse incidents was found to be inadequate.
    • The quality of communication following patient harm was not clearly defined or supported by robust data.
    • Significant limitations were identified in the existing research.

    Conclusions:

    • Further high-quality research is needed to clarify issues surrounding medical errors.
    • Clearer guidelines and evidence are required for effective patient communication after adverse events.
    • The current body of evidence is insufficient to draw definitive conclusions.