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Updated: Jun 16, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Measuring cross-cultural patient safety: identifying barriers and developing performance indicators.

Roger Walker¹, Natalie St Pierre-Hansen, Helen Cromarty

¹Sioux Lookout Meno Ya Win Health Centre, Sioux Lookout, Ontario.

Healthcare Quarterly (Toronto, Ont.)

|January 28, 2010

Summary

Cultural safety is defined by the client, not the provider, impacting patient safety. This study validates a cross-cultural patient safety framework to address medical and cultural errors in healthcare.

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Last Updated: Jun 16, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Management
Patient Safety
Cultural Competency Studies

Background:

Medical and cultural errors significantly threaten patient safety, affecting access, quality, and clinical care.
Existing taxonomies for cultural barriers lack practical tools for problem-solving in patient safety.
The Sioux Lookout Meno Ya Win Health Centre utilizes a cross-cultural patient safety (CCPS) model.

Purpose of the Study:

To validate an analytical cross-cultural patient safety (CCPS) framework.
To explore the challenges in measuring cultural competence and its impact on patient outcomes.
To reinforce the client-defined nature of cultural safety.

Main Methods:

Literature review to validate the CCPS framework.
Surveys of local and international healthcare professionals.
Analysis of the correlation between organizational performance and patient outcomes.

Main Results:

The validation process confirmed the utility of the developed CCPS framework.
Cultural safety is client-defined, whereas cultural competency is provider-defined.
Measuring cultural competence in relation to patient outcomes remains an underdeveloped area in patient safety research.

Conclusions:

The validated CCPS framework provides a foundation for addressing cultural issues in patient safety.
Emphasizing client-defined cultural safety is crucial for improving healthcare.
Further research is needed to correlate organizational performance with measurable patient outcomes in the context of cultural safety.