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Parental satisfaction and the ability to recall the physician's name
Minal R Patel1, Michael D Cabana
1Center for Managing Chronic Disease, University of Michigan, Ann Arbor, USA.
Clinical Pediatrics
|February 2, 2010
Summary
Parents who recall their child's doctor's name during urgent care visits report higher satisfaction. Simple physician introductions can improve patient experience and parental satisfaction in pediatric urgent care settings.
Area of Science:
- Pediatric healthcare
- Patient satisfaction studies
- Ambulatory care research
Background:
- Families often visit urgent care clinics without their regular pediatrician.
- Physician name recall is a potential, yet understudied, factor in patient satisfaction.
- Understanding factors influencing satisfaction is crucial for improving healthcare delivery.
Purpose of the Study:
- To investigate the association between parental recall of the treating physician's name and parental satisfaction in pediatric urgent care.
- To identify other factors contributing to or detracting from parental satisfaction during urgent care visits.
Main Methods:
- Cross-sectional survey administered to parents at pediatric ambulatory clinics.
- Statistical analysis, including odds ratios and confidence intervals, to assess associations.
Main Results:
- Positive association found between recalling the physician's name and parental satisfaction (OR = 2.14).
- Factors linked to dissatisfaction included parking difficulties (OR = 0.38) and longer visit times (OR = 0.87).
- Inability to recall the physician's name was significantly linked to dissatisfaction in urgent care settings.
Conclusions:
- Physician name recall is a significant factor in parental satisfaction in pediatric urgent care.
- While external factors impact satisfaction, physicians can implement simple strategies (e.g., introductions) to enhance patient experience.
- Improving physician name recall may be a practical approach to boost parental satisfaction in urgent care settings.
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