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Published on: February 19, 2021
Patient experience data in practice accreditation--an international comparison.
1Institute for Health Systems Research, University Witten/Herdecke, Germany. silke.auras@uni-wh.de
Summary
Accreditation programs increasingly use patient surveys to assess medical care quality. Integrating patient experience data into accreditation decisions is vital, though optimal methods require further research.
Area of Science:
- Healthcare Quality Improvement
- Medical Practice Accreditation
- Patient-Centered Care
Background:
- Medical practice accreditation is a key strategy for ensuring and enhancing healthcare quality.
- Patient experience data offers a comprehensive perspective on quality assessment.
- Some accreditation programs incorporate patient surveys to capture this valuable data.
Purpose of the Study:
- To compare nine international medical practice accreditation programs.
- To analyze the content, methods, and scope of patient experience data integration.
- To identify differences, commonalities, and unique features in how patient data influences accreditation.
Main Methods:
- A selective literature review was conducted.
- Systematic analysis of identified documents from nine global accreditation programs.
- Synthesis of information on program criteria, data assessment, and impact on accreditation decisions.
Main Results:
- Structured patient surveys are mandatory in five of the nine analyzed accreditation programs.
- Two programs directly incorporate patient survey results into their accreditation decisions.
- Three programs require patient survey data for evaluation and quality improvement initiatives.
Conclusions:
- Collecting patient experience data is crucial for a thorough assessment of medical care quality.
- Accreditation programs featuring structured patient surveys represent a high international standard.
- Further research is needed to determine the optimal methods and extent for incorporating patient experience data into accreditation decisions.
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