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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Moving beyond misperceptions: the provision of workplace accommodations.

Brigida Hernandez1, Katherine McDonald, Nicole Lepera

  • 1YAI Network, New York, New York 10001, USA. brigida.hernandez@yai.org

Journal of Social Work in Disability & Rehabilitation
|February 26, 2010
PubMed
Summary

Workplace accommodations are infrequently provided in healthcare and hospitality, despite minimal costs. Retail employees report more accommodations, highlighting a need for education to correct misperceptions about disability inclusion.

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Area of Science:

  • Occupational Health
  • Disability Studies
  • Human Resources Management

Background:

  • Workplace accommodations are crucial for employee inclusion and productivity.
  • Misperceptions regarding the cost and provision of accommodations persist among employers.
  • Understanding accommodation practices across different industries is essential for targeted interventions.

Purpose of the Study:

  • To examine the provision of workplace accommodations across the health care, hospitality, and retail sectors.
  • To identify differences in accommodation practices and perceived costs among these industries.
  • To determine the role of education in dispelling misperceptions about workplace accommodations.

Main Methods:

  • A mixed-methods approach was employed, combining focus groups with administrators and analysis of human resources records.
  • Focus groups were conducted with administrators from health care, hospitality, and retail sectors.
  • Human resources records were analyzed to document accommodation provision in health care and hospitality.

Main Results:

  • Administrators perceived accommodation costs as minimal, though frontline managers held misperceptions.
  • Health care and hospitality showed infrequent, low-cost accommodation provision documented in HR records.
  • Retail employees reported significantly more accommodations than those in health care and hospitality.

Conclusions:

  • Accommodation provision varies significantly across sectors, with retail showing higher rates.
  • Education is critical to address and dispel employer misperceptions regarding accommodation costs and benefits.
  • Social workers are well-positioned to lead educational initiatives promoting inclusive workplace practices.