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The people structure of quality improvement
1Spectrum Health System, Grand Rapids, Mich., USA. john.byrnes@spectrum-health.org
Abstract:
The effectiveness of a quality improvement (QI) program developed by Spectrum Health in Grand Rapids, Mich., is in many ways exemplified by its Acute Myocardial Infarction/Percutaneous Coronary Intervention (AMI/PCI) Improvement project, launched in 2003. Team structure played a major part in the AMI/PCI Improvement project's success. Indispensable members of the project team included two medical directors and a nursing director serving as team co-chairs, a quality medical director, a QI specialist, a data analyst, and a financial analyst.
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