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How do pharmacists manage acute diarrhoea in an 8-month-old baby? A simulated client study
Annelies Driesen1, Yvan Vandenplas
1Test-Aankoop/Test-Achats, Brussels, Belgium. adriesen@test-aankoop.be
Insights
Community pharmacists provided insufficient information for managing infant acute diarrhea. While advising on hydration, they asked few questions and offered limited medication counseling, impacting pharmaceutical care quality.
Area of Science:
- Pharmacy Practice
- Pediatric Health
- Community Health Services
Background:
- Community pharmacists play a crucial role in patient counseling and pharmaceutical care.
- Assessing the quality of pharmaceutical care provided for common pediatric conditions is essential.
Purpose of the Study:
- To evaluate the extent to which community pharmacists fulfill their role in managing acute diarrhea in infants.
- To analyze the information gathered and advice provided by pharmacists for an 8-month-old infant with acute diarrhea.
Main Methods:
- A simulated client study involving 101 Belgian pharmacies.
- Two female simulated clients presented with a scenario of an infant experiencing acute diarrhea.
- Audio recordings captured pharmacist questions, verbal advice, and suggested medications.
Main Results:
- Most pharmacists inquired about the infant's age, but few asked about symptom duration, fever, or vomiting.
- 75% of pharmacists discussed hydration and dehydration risks; only 4% explained dehydration signs.
- Oral rehydration solution was recommended by 30%, Saccharomyces boulardii by 86%, with limited dietary advice and doctor consultation recommendations.
Conclusions:
- Pharmacists generally asked insufficient questions to adequately assess infant acute diarrhea.
- While hydration advice was common, counseling on suggested medications and dietary management was inadequate.
- There is a need to improve pharmacists' diagnostic questioning and comprehensive counseling skills in pediatric acute care.
Objectives:
Community pharmacists claim a role in health care based on their added value as counsellors and providers of pharmaceutical care. The aim of this study was to assess to what extent they fulfil this role with respect to the management of acute diarrhoea in an 8-month-old baby. METHODS In February 2008, two female simulated clients of 55 and 35 years old visited 101 Belgian pharmacies. Both entered the pharmacy and said: 'I'm here for my grandchild/ my sister's baby. She has diarrhoea.' They only provided more information if the pharmacist asked for it. All the questions and the verbal advice provided by the pharmacist were audio-recorded and the suggested medicines were registered.
Key Findings:
One pharmacist did not ask any questions. All the other pharmacists asked the age of the child, 19% asked how long the symptoms had been on-going, 27% asked whether the baby had a fever and 24% inquired about vomiting. Seventy-five per cent of the pharmacists emphasized the importance of sufficient fluid intake and/or the risk of dehydration, while 4% described how to recognize such dehydration symptoms. Oral rehydration solution was suggested by 30% of the pharmacists, while 86% suggested the yeast probiotic Saccharomyces boulardii. Of the 28% spontaneously giving dietary advice, no-one said that normal feeding should restart 'as soon as possible'. Thirty-one per cent advised consulting a doctor, either immediately or in the case of the symptoms not improving after a while.
Conclusions:
Apart from inquiring about the child's age, the majority of pharmacists asked too few questions to be able to analyse the situation properly. Ample information was provided on the risk of dehydration, but counselling on the suggested medicines was insufficient.
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