Measuring the quality of care: using patient experience trackers in a neonatal unit

Johnette Brown1, Narendra Aladangady

  • 1Neonatal Unit, Homerton University Hospital Trust, London.

Nursing Times
|March 26, 2010
PubMed

Measuring patient experience is a crucial part of improving care. This article describes how a neonatal unit used patient experience trackers to measure and record relatives' views on whether their needs were met. It outlines how the survey was undertaken, the obstacles encountered, and how the process could be improved.

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