Related Experiment Videos
How does service workers' behavior affect their health? Service climate as a moderator in the service behavior-health
1Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel. anatdz@research.haifa.ac.il
Abstract:
To address the question of whether providing high-quality service deteriorates or benefits workers' health, a contingency model was tested that focused on service climate as a moderator. This interacts with service behavior to affect workers' perceptions of emotional exhaustion, hence their physical and mental health. Findings of this study with 328 nurses from 66 nursing units indicated that congruent conditions of service climate and behaviors benefited workers' health, whereas incongruent conditions affected it adversely. The findings are discussed in light of stress, and emotion-work perspectives.
Related Concept Videos
Models of Health Promotion and Illness Prevention I
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
Models of Health Promotion and Illness Prevention II
The agent-host-environment model states that disease results from...
Obedience
Dimensions of Health and Illness
Factors Affecting Illness
For instance, risk factors are connected to illness, disability,...
Concepts of Health and Illness