[Analysis of services and standards commitment charters in hospitals in the Campania Region (Italy)]

The healthcare services and standards commitment charter is a document produced by local health authorities/hospitals in Italy and aimed at citizens/healthcare users. With this document hospitals aim to openly express their philosophy and state which services they will commit to offer to users. In this study, services commitment charters of eight hospitals in the Campania Region were evaluated to assess contents and the ease of obtaining a copy of the document. The online versions of the document were available and updated for all hospitals while the printed versions could be found only in three. With regard to the relative legislation's highly innovative contents concerning the safeguard of patients-citizens, however, study results revealed notable shortcomings with respect to all parameters analysed, in all charters.