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Related Concept Videos

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Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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Introduction to Documentation and Reporting01:20

Introduction to Documentation and Reporting

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Related Experiment Video

Updated: Jun 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Analysis & commentary. Measuring patient experience as a strategy for improving primary care.

Katherine Browne1, Deborah Roseman, Dale Shaller

  • 1Center for Health Care Quality, Department of Health Policy, George Washington University, Washington, DC, USA. katherine.browne@wumc.edu

Health Affairs (Project Hope)
|May 5, 2010
PubMed
Summary

Collecting patient experience data through Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys benefits patients and primary care practices. This data drives practice transformation and improves overall healthcare system performance.

Related Experiment Videos

Last Updated: Jun 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Health Services Research
  • Quality Improvement Science
  • Patient-Centered Care

Background:

  • Patients highly value interpersonal aspects of healthcare.
  • Primary care practices face resource demands that may challenge the perceived value of collecting patient experience data.
  • Systematic data collection on patient experience is crucial for healthcare quality.

Purpose of the Study:

  • To highlight the value of collecting and acting upon patient experience data in primary care.
  • To demonstrate the benefits of Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys for practices and the healthcare system.
  • To advocate for patient experience information as a strategy for practice and system transformation.

Main Methods:

  • Utilizing the Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of surveys.
  • Systematic collection and reporting of patient experience data.
  • Analysis of data to identify tangible benefits for primary care practices and the healthcare system.

Main Results:

  • Collecting and reporting CAHPS data leads to improved patient experiences.
  • Tangible benefits are realized by primary care practices and the broader healthcare system.
  • Patient experience information serves as a catalyst for practice transformation.

Conclusions:

  • Investing in patient experience data collection via CAHPS surveys yields significant returns.
  • Patient feedback is essential for driving quality improvement and system-level change.
  • Leveraging patient experience insights is key to transforming healthcare delivery.