A nationwide survey of state-mandated evaluation practices for domestic violence agencies

Many agencies serving survivors of domestic violence are required to evaluate their services. Three possible evaluation strategies include: a) process measurement, which typically involves a frequency count of agency activities, such as the number of counseling hours given; b) outcome evaluation, which measures the impact of agency activities on clients, such as increased understanding of the dynamics of abuse; or c) performance measurement, which assesses the extent to which agencies achieve their stated goals. Findings of a telephone survey of state funders of domestic violence agencies in the United States revealed that most states (67%) require only process measurement, while fewer than 10% require performance measurement. Most (69%) funders reported satisfaction with their evaluation strategy and emphasized the need for involvement of all stakeholders, especially grantees, in developing an evaluation.