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Updated: Jun 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Change management for effective quality improvement: a primer.

Prathibha Varkey¹, Kayla Antonio

¹Mayo Clinic College of Medicine, Rochester, MN 55905, USA. Varkey.prathibha@mayo.edu

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality

|May 7, 2010

Summary

Successful healthcare change management requires focusing on people. Implementing quality improvement (QI) projects involves assessing readiness, creating urgency, planning, piloting, and anchoring changes for organizational success.

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Last Updated: Jun 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Management
Organizational Change
Quality Improvement

Background:

Rapid technological and medical advancements necessitate continuous adaptation in healthcare organizations.
Evolving patient needs and economic pressures further drive the requirement for practice modifications.
Quality improvement (QI) is essential for optimizing healthcare processes amidst constant change.

Purpose of the Study:

To outline the essential steps for designing and executing quality improvement (QI) projects that incorporate effective change management.
To emphasize the critical role of managing the human element in successful organizational transitions within healthcare.

Main Methods:

The study provides an overview of a structured approach to implementing QI initiatives.
Key change management strategies are detailed, including readiness assessment and urgency creation.
The process involves assembling a steering team, developing an implementation plan, and piloting the change.

Main Results:

Successful change management hinges on addressing the 'people side' of transitions.
A systematic approach to change, from planning to anchoring, increases the likelihood of QI project success.
Focusing on individuals within the organization is crucial for driving and sustaining change.

Conclusions:

Effective change management is integral to the successful implementation of quality improvement in healthcare.
Adopting structured change management practices enhances the probability of achieving desired future states in health organizations.
Prioritizing the human element in change processes ensures that individuals are equipped to facilitate and sustain organizational transformations.