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Home care: what do the patients say about it?
Summary
Patient surveys in Middlesex County show strong acceptance of Ontario
Area of Science:
- Community Health
- Healthcare Services Evaluation
Background:
- Home Care Services, sponsored by the Ontario Department of Health, aim to reduce medical costs and improve patient care by facilitating home-based treatment.
- These services are designed to increase the comprehensiveness of care when a patient's medical condition permits transfer to a home setting.
Purpose of the Study:
- To evaluate patient response and consumer acceptance of Home Care Services.
- To assess the effectiveness of home care as a community health service.
Main Methods:
- A patient questionnaire was mailed to all individuals discharged between May 1, 1972, and June 30, 1972.
- Analysis of returned questionnaires to gauge consumer feedback on home care services.
Main Results:
- Favorable results indicated a strong acceptance of home care services among patients.
- The study observed a high degree of patient satisfaction with the community health service.
Conclusions:
- Patient acceptance suggests home care services are a valuable component of community health.
- Minor criticisms received offer opportunities for future service quality improvement.
- Encouraging greater physician utilization of these services is recommended.
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