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Related Concept Videos

Design Example01:23

Design Example

The innovation of touch-tone telephony revolutionized the telecommunications industry by replacing the traditional rotary dial with a dual-tone multi-frequency (DTMF) signaling system. This system uses a matrix-style keypad with buttons arranged in four rows and three columns, creating 12 distinct signals each assigned to a pair of frequencies. Each button press results in a simultaneous generation of two sinusoidal tones – one from a low-frequency group (697 to 941 Hz) and one from a...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders

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Updated: Jun 13, 2026

Measuring the Switch Cost of Smartphone Use While Walking
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The electric speaking practice: a telephone workload study.

R C Westbury

    Canadian Family Physician Medecin De Famille Canadien
    |May 15, 2010
    PubMed
    Summary
    This summary is machine-generated.

    Family practice telephone workload comprises 20% of total work. Direct calls to patients and representatives are common, with significant time spent supporting these interactions, highlighting the telephone

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    Area of Science:

    • Family Medicine
    • Healthcare Management

    Background:

    • The telephone is a critical communication tool in family practice.
    • Understanding telephone workload is essential for efficient practice management.

    Purpose of the Study:

    • To quantify the telephone workload in a family practice setting.
    • To analyze the nature and purpose of telephone calls within family medicine.

    Main Methods:

    • Two recording periods were conducted 12 months apart.
    • Data collected included call volume, duration, timing, recipient, and purpose.

    Main Results:

    • Telephone practice constitutes approximately 20% of the total workload.
    • Calls to patients and their representatives were equally frequent and formed the bulk of the workload.
    • Substantial telephone work involved supporting direct patient/representative interactions.

    Conclusions:

    • Telephone use in family medicine offers significant time and cost savings for patients and healthcare payers.
    • Further intensive research into the telephone's role in family medicine is warranted.