Related Experiment Video
Updated: Jun 13, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Understanding the Process of Medical Referral: Part 3: Trust and choice of consultant
Abstract:
In a study of 50 referrals, family physicians were shown to choose consultants whom they trusted. They had previously worked with them or had indirect evidence, including patient reports, of their technical and communication skills and effectiveness with patients. By trial and error, "good" ones were retained and "bad" ones - including those not trusted by patients - were avoided.
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