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Related Experiment Videos

Telephone T.A.L.K.: a telephone communication program.

E Kosower1, S H Inkelis, J S Seidel

  • 1Department of Pediatrics, UCLA School of Medicine, Harbor/UCLA Medical Center, Torrance 90509.

Pediatric Emergency Care
|April 1, 1991
PubMed
Summary
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Pediatric residents improve telephone communication skills through a training program focused solely on communication processes. This enhances patient care quality and satisfaction.

Area of Science:

  • Medical Education
  • Pediatrics
  • Communication Skills

Background:

  • Telephone consultations constitute 24% of medical care contacts.
  • Physicians frequently manage pediatric illnesses via telephone.
  • Improved physician-patient communication is linked to higher healthcare quality and satisfaction.

Purpose of the Study:

  • To describe a novel interpersonal telephone communication training program for pediatric residents.
  • To highlight a program focusing exclusively on communication process skills.
  • To introduce the T.A.L.K. conceptual framework for telephone communication.

Main Methods:

  • Implementation of a telephone communication training program within a pediatric residency.
  • Focus on communication process skills, distinct from content-based training.

Related Experiment Videos

  • Utilized a conceptual framework (T.A.L.K.), topic sessions, and resident review sessions.

    • Main Results:

    • The program provides structured training in telephone communication skills for pediatric residents.
    • The T.A.L.K. framework offers a systematic approach to telephone interactions.
    • The training emphasizes the process of communication, not just medical information exchange.

    Conclusions:

    • Interpersonal telephone communication training is a valuable component of pediatric residency.
    • Focusing on communication skills can enhance the quality of care delivered via telephone.
    • This program model can be adapted for other medical settings to improve patient interactions.