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Related Experiment Video

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Virtual Agent for Real-Time Motivational Interviewing by Integrating Adaptive Nonverbal Behavior and Language Models
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Facing up to 'challenging behaviour': a model for training in staff-client interaction.

Gerald A Farrell1, Touran Shafiei, Peter Salmon

  • 1Division of Nursing and Midwifery, Faculty of Health Sciences, La Trobe University, Melbourne, Victoria, Australia. g.farrell@latrobe.edu.au

Journal of Advanced Nursing
|May 26, 2010
PubMed
Summary

This study presents a new staff training model for managing challenging behavior. It emphasizes considering the nurse, client, and situational factors for effective training interventions.

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Area of Science:

  • Healthcare Management
  • Nursing Education
  • Behavioral Science

Background:

  • Healthcare staff experience negative emotions like anxiety and anger when managing challenging behaviors.
  • Current training programs for challenging behaviors lack a defined conceptual framework.

Purpose of the Study:

  • To develop a conceptual staff training model for managing challenging behavior.
  • To provide a structured framework for training healthcare professionals in addressing challenging behaviors.

Main Methods:

  • Literature search of Medline and PsychInfo databases (1998-2008) using keywords 'nurs*' and 'challenging behavio*'.
  • Inclusion of relevant papers from other disciplines predating the search period through hand-searching.

Main Results:

  • An applied model for training educators on challenging behaviors was developed.
  • The model integrates the influence of the nurse (values, emotions, skills), client characteristics, and situational factors (culture, practices, environment).

Conclusions:

  • Challenging behavior is a multifactorial product of interactions between nurses, clients, and the environment.
  • The model highlights the importance of non-skill learning domains, aiding educators in resource-constrained training environments.