Related Experiment Video
Updated: Jun 12, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Interview with a quality leader: Kate Goonan on performance excellence. Interview by Pamela K. Scarrow
1American College of Obstetricians and Gynecologists, Washington, DC, USA. pscarrow@acog.org
Summary
Dr. Kathleen Jennison Goonan, MD, leads initiatives for healthcare performance excellence. Her work focuses on quality improvement and transformational change for healthcare leaders nationwide.
Area of Science:
- Healthcare Management
- Organizational Performance
- Quality Improvement
Background:
- Dr. Kathleen Jennison Goonan directs the Mongan Institute for Health Policy's Center for Performance Excellence (CPE) at Massachusetts General Hospital.
- She has over 20 years of experience leading healthcare quality assessment and improvement initiatives.
- Her background includes senior executive roles at the Institute for Healthcare Improvement.
Discussion:
- CPE facilitates transformational change in healthcare management.
- The center supports healthcare leaders, administrators, and practitioners in achieving sustained performance excellence.
- Dr. Goonan's expertise is in guiding organizational performance improvement.
Key Insights:
- Dr. Goonan has judged prestigious quality awards, including the Malcolm Baldrige National Quality Award.
- She is a published author on clinical quality management and healthcare performance improvement.
- Her work emphasizes achieving organizational excellence in healthcare settings.
Outlook:
- Dr. Goonan is a recognized educator on achieving organizational performance excellence.
- She has faculty experience with leadership development programs at Harvard School of Public Health and the Institute for Healthcare Improvement.
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