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Next-generation vendor management: the experience of Centura Health
1Connance, Inc., Waltham, Mass, USA. slevin@connance.com
Abstract:
Denver-based Centura Health implemented a new approach to working with vendors that deliver out-sourced collection services. The approach requires: Engaged leaders with a comprehensive and communicated strategy. Structure, process, and policies aligned with the strategy and designed to make it operational. Technology to streamline and provide broad access to comprehensive account-level data.
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