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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Telephone and web-based pediatric day surgery questionnaires.

Erica Amari1, Christine Vandebeek, Carolyne J Montgomery

  • 1British Columbia's Children's Hospital, Vancouver, Canada. eamari@sfu.ca

International Journal of Health Care Quality Assurance
|June 12, 2010
PubMed
Summary

Web-based patient questionnaires are a suitable alternative to telephone surveys for assessing healthcare quality. They offer increased privacy, leading to more candid responses and improved service quality insights.

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Area of Science:

  • Health Services Research
  • Patient Experience Measurement
  • Digital Health

Background:

  • Patient feedback is crucial for healthcare quality improvement.
  • Web-based surveys offer potential advantages over traditional methods.
  • Direct comparisons between web and telephone questionnaires for quality assessment are limited.

Purpose of the Study:

  • To compare the effectiveness of web-based questionnaires versus telephone questionnaires for assessing healthcare service quality.
  • To evaluate the web version as a substitute for telephone administration.

Main Methods:

  • A comparative study involving day surgery patients at a tertiary pediatric hospital.
  • Patients completed identical questions via both telephone interview and web-based questionnaire.

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Published on: August 1, 2019

  • Analysis focused on response changes, non-responses, mean differences, and reliability.

    • Main Results:

    • Web-based questionnaires showed a tendency towards more negative responses.
    • No significant difference in the mean number of missing responses was observed.
    • The web version yielded more "not sure" responses, but acceptable inter-rater reliability.

    Conclusions:

    • Web-based questionnaires are a viable substitute for telephone-administered questionnaires in quality assessment.
    • Increased privacy in web surveys may encourage more candid patient feedback, enhancing health service quality.
    • Exclusion of participants without internet access is a limitation.