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Communication challenges in system development: involvement of system developers in small-scale IT projects
Lone Stub Petersen1, Charlotte D Bjoernes, Pernille Bertelsen
1Department of Development and Planning, Aalborg University, and Department of Urology, Aalborg Hospital.
Studies in Health Technology and Informatics
|June 15, 2010
Summary
This study explores how clinical project managers can involve IT system developers in healthcare projects. It highlights challenges in communication and suggests developing new participatory methods for better collaboration in clinical information technology development.
Area of Science:
- Health Informatics
- Information Systems Development
- Clinical Practice Management
Background:
- User participation is a known challenge in system development.
- This study focuses on involving system developers in IT projects, particularly from the perspective of clinical project managers lacking technical expertise.
- The research addresses the gap in understanding how to bridge the communication and collaboration divide between clinical and technical teams.
Purpose of the Study:
- To analyze the challenges faced by clinical project managers in involving system developers in Information Technology (IT) projects.
- To shift the perspective from user involvement in system development to system developer involvement in clinical IT projects.
- To identify needs for improved methods for collaboration between clinical and technical personnel.
Main Methods:
- Qualitative analysis of data from the development of an online patient book, an Information and Communication Technology (ICT) application for clinical practice.
- Application of the concept of 'language-games' to understand communication and interaction challenges between clinical project managers and system developers.
- Case study approach focusing on a real-world IT project in a clinical setting.
Main Results:
- Challenges were identified in the integration and communication between clinical project managers and system developers.
- The 'language-games' concept provided a framework for understanding misunderstandings and collaboration barriers.
- The study revealed specific difficulties in translating clinical needs into technical specifications and vice-versa within the project context.
Conclusions:
- Further research is needed to develop effective participatory and communicative methods.
- There is a need for enhanced methods specifically designed to involve system developers in IT projects within a clinical context.
- Improved collaboration strategies are essential for successful clinical ICT application development.
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