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Published on: August 1, 2019
Organizational considerations for the implementation of a computerized physician order entry
Sylvia Pelayo1, Marie-Catherine Beuscart-Zephir
1Université Lille Nord de France, INSERM CIC IT Lille, UDSL, EA 2694, CHU Lille, F-59000, Lille, France. sylvia.pelayo@univ-lille2.fr
Computerized Provider Order Entry (CPOE) systems do not inherently harm doctor-nurse communication. Effective workflow understanding during CPOE implementation is key to maintaining cooperative activities and communication quality.
Area of Science:
- Health Informatics
- Medical Communication
- Human-Computer Interaction
Background:
- Previous research suggests Computerized Provider Order Entry (CPOE) systems negatively impact doctor-nurse communication.
- Communication behaviors are influenced by various organizational and workflow factors, not solely technology.
Purpose of the Study:
- To investigate whether the implementation of CPOE systems impacts cooperative doctor-nurse activities.
- To demonstrate that the effects of CPOE on communication can be managed through optimized workflow understanding.
Main Methods:
- Analysis of doctor-nurse communication during the medication use process.
- Evaluation of communication content and duration in relation to CPOE system implementation.
Main Results:
- The study found no significant impact of the CPOE system on cooperative activities.
- Dialog duration and content between doctors and nurses remained consistent regardless of CPOE presence.
- Organizational factors and workflow integration were more influential than the technology itself.
Conclusions:
- CPOE systems do not inherently deteriorate doctor-nurse communication.
- Successful CPOE integration depends on a thorough understanding and support of cooperative workflows.
- The impact of health informatics tools on clinical communication is context-dependent and manageable.
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