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A short questionnaire for measuring the quality of patient visits to family practices
Ludmila Marcinowicz1, Mikolaj Rybaczuk, Ryszard Grebowski
1Department of Family Medicine and Community Nursing, Medical University of Bialystok, Mieszka I 4 B, 15054 Bialystok, Poland. ludmila.marcinowicz@umwb.edu.pl
Objective:
To describe a short questionnaire for measuring the quality of patient visits to family physician practices, and to assess the questionnaire's validity and reliability.
Design:
Multi-stage research was carried out in three phases: Phase I--qualitative research based on 36 in-depth interviews; Phase II--quantitative research using a questionnaire to survey 360 respondents; and Phase III--quantitative research using a shortened version of the questionnaire to survey 1330 respondents. The reliability of the questionnaire was measured by using Cronbach's alpha coefficient.
Setting:
Family physician practices in Poland.
Participants:
Adult patients of family physicians.
Intervention:
None.
Main Outcome Measures:
The patient-doctor relationship and primary health care availability.
Results:
A final questionnaire was produced with 16 items in three components: (1) patient-doctor relationship and consultation outcome; (2) barriers and difficulties; and (3) accessibility of care. For each component, the Cronbach's alpha values were 0.92, 0.82 and 0.64, respectively. The overall reliability for all 16 items was 0.92.
Conclusions:
The Quality of Visit to Family Physician questionnaire is a reliable tool that can be used by family physicians to obtain feedback from patients about patient-doctor relationships and visit outcomes, barriers and difficulties experienced by patients in seeking family physician care, and the availability of care.
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