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Empowering middle managers in hospitals with team-based problem solving.

R Dailey1, F Young, C Barr

  • 1College of Business, Drake University, Des Moines, IA.

Health Care Management Review
|January 1, 1991
PubMed
Summary
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A new problem-solving procedure for management project teams improved hospital care and productivity. This approach resulted in significant cost savings for the healthcare organization.

Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Quality Improvement

Background:

  • Hospitals face challenges in enhancing both quality of care and operational productivity.
  • Effective management strategies are crucial for addressing these dual objectives.
  • Previous approaches may not have fully integrated team-based problem-solving.

Purpose of the Study:

  • To develop and implement a team-oriented problem-solving procedure for management project teams.
  • To enhance the quality of care within a healthcare setting.
  • To improve overall productivity and achieve cost savings.

Main Methods:

  • A focus group of managers developed a novel problem-solving procedure.
  • The procedure was endorsed by top hospital management.

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  • Four management project teams implemented the new procedure in their work.

    • Main Results:

    • The implementation of the team-oriented procedure led to demonstrable improvements.
    • The hospital experienced significant cost savings exceeding $500,000.
    • Enhanced quality of care and productivity were key outcomes.

    Conclusions:

    • A structured, team-oriented problem-solving approach is effective for healthcare management.
    • Management project teams can drive substantial financial and operational benefits.
    • The developed procedure offers a scalable model for quality and productivity improvement in hospitals.