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Creating a total quality health care environment
1School of Business Administration, University of Miami, Coral Gables, FL.
Health Care Management Review
|January 1, 1991
Summary
Health managers now use Total Quality Care (TQC) as a strategy, shifting from cost-driven methods. This change is driven by competitive markets and regulatory pressures, improving internal processes.
Area of Science:
- Health Management
- Healthcare Quality Improvement
- Organizational Strategy
Background:
- Historically, health professionals relied on external quality assurance and regulatory standards.
- Internal management process integration lacked incentives for healthcare providers.
- Shift from cost-driven reimbursement to quality-focused healthcare models.
Framework:
- Total Quality Care (TQC) is presented as a strategic management approach.
- Focus on reorienting healthcare systems towards quality improvement.
- Emphasis on internal process optimization.
Implementation:
- Competitive markets are a key driver for adopting TQC.
- Increased regulatory pressures necessitate internal management improvements.
- Transitioning from a cost-based to a quality-based operational model.
Implications:
- Enhanced internal management processes within healthcare organizations.
- Potential for improved healthcare quality and efficiency.
- Adaptation of healthcare systems to market and regulatory demands.