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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Integrating services to improve patient care.

Sandra Tan¹, Steve Frost, Martin Smith

¹Poole Hospital NHS Foundation Trust, Dorset.

Emergency Nurse : the Journal of the RCN Accident and Emergency Nursing Association

|July 9, 2010

Summary

Integrating emergency services improves patient care. Reconfiguring emergency services requires cultural shifts and collaboration, leading to faster treatment by the right professionals.

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Area of Science:

Healthcare Management
Emergency Medicine
Service Delivery Reconfiguration

Background:

Increasing demand for efficient emergency care delivery.
Need for timely patient assessment and treatment by appropriate specialists.
Requirement for cultural and operational changes in healthcare services.

Purpose of the Study:

To describe the initiation of emergency service integration at Poole Hospital NHS Foundation Trust.
To explore the role of practice development unit accreditation in service reconfiguration.
To highlight the process of merging distinct but co-located emergency services.

Main Methods:

Initiation of integration through practice development unit accreditation.
Focus on cultural and working practice changes.
Bringing together previously disparate emergency services.

Main Results:

Successful initiation of integration for three distinct emergency services.
Demonstration of practice development unit accreditation as a catalyst for change.
Facilitation of collaboration between co-located emergency services.

Conclusions:

Practice development unit accreditation can effectively initiate emergency service integration.
Reconfiguration of emergency care necessitates cultural and collaborative efforts.
Integrated emergency services can improve patient access and timely treatment.