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Effectiveness of interruptive alerts in increasing application functionality utilization: a controlled trial.

Alexander Turchin¹, Oliver D James, Eric D Godlewski

¹Clinical Informatics Research and Development, Partners HealthCare, Boston, MA, USA. aturchin@partners.org

Journal of Biomedical Informatics

|July 20, 2010

Summary

This summary is machine-generated.

Interruptive alerts effectively increase user engagement with medical application features. This study found alerts significantly boosted the utilization of functionalities within the Pre-Admission Medication List (PAML) Builder.

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Area of Science:

Health Informatics
Human-Computer Interaction
Medical Software Development

Background:

Medical applications offer numerous functionalities, but users often remain unaware of their full capabilities.
There is a need for improved methods to inform users about available features within healthcare software.
The Pre-Admission Medication List (PAML) Builder application is a tool used in academic medical centers.

Purpose of the Study:

To evaluate the effectiveness of interruptive alerts in increasing user utilization of specific functionalities within the PAML Builder application.
To determine if proactive notifications can enhance user engagement with underutilized features.
To assess the impact of alerts on the adoption of new or existing functionalities.

Main Methods:

A pseudo-randomized controlled trial was conducted at two academic medical centers.
The study compared user behavior in the PAML Builder application with and without interruptive alerts.
Log-linear models were used to analyze the utilization data at both site and user levels.

Main Results:

Interruptive alerts significantly increased the total utilization of promoted functionalities by 70% per PAML built at the site level (p<0.0001).
At the individual user level, each additional alert shown correlated with a 0.03 increase in the frequency of functionality utilization (p<0.0001).
Overall, alerts resulted in a nearly two-fold increase in the utilization of the targeted functionalities.

Conclusions:

Interruptive alerts serve as an effective strategy for informing users about available functionalities in medical applications.
Implementing alert systems can significantly enhance user engagement and feature adoption in healthcare software.
This approach addresses the challenge of user unawareness and promotes better utilization of valuable application tools.