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Updated: Jun 10, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Health care model and quality indicators: perceptions of primary health care professionals]
José Mendes da Silva1, Antônio Prates Caldeira
1Departamento de Odontologia, Universidade Estadual de Montes Claros, Montes Claros, Brasil.
Abstract:
This study aimed to verify the adequacy of family health teams according to the quality standards set by the Brazilian Ministry of Health and the correlation with health care activities, according to the health professionals themselves. The Evaluation for Quality Improvement (EQI) instrument was used in joint interviews with physicians, nurses, and dentists. Scores were defined for each of the dimensions, according to the number of standards met under the EQI. The lowest scores on the "consolidation of the model" dimension were for community participation and social control. For health care, the lowest scores were for adolescents' health. The sub-dimensions "reception and humanization" and "health promotion" were statistically associated with child, adult, and elderly health care. The sub-dimension "work organization" was statistically associated with child and elderly health care. A positive correlation thus exists between the model's consolidation and quality improvement.
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