The Helpful Responses Questionnaire: a procedure for measuring therapeutic empathy

The development and evaluation of a measure of accurate empathy is described. The Helpful Responses Questionnaire (HRQ) is a brief free response questionnaire that can be administered to groups. Interrater reliability coefficients for items range from .71 to .91, and reliability for total HRQ scores was found to be .93. HRQ scores rose significantly following a 2-day workshop on active listening and crisis intervention skills offered in 14 communities. Normative data are reported based on a sample of 190 paraprofessional trainees. Level of empathy was found to be modestly related to respondents' self-esteem.