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Specialized Care Centers and Settings-II

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Related Experiment Video

Updated: Jun 10, 2026

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology
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Refocusing reference services outside the library building: one library's experience.

Irene M Lubker1, Margaret E Henderson, Catharine S Canevari

  • 1Tompkins McCaw Library for the Health Sciences, Virginia Commonwealth University, PO Box 980582, 509 North 12th Street, Richmond, VA 23298, USA. imlubker@vcu.edu

Medical Reference Services Quarterly
|August 3, 2010
PubMed
Summary
This summary is machine-generated.

Libraries adapted to changing user needs by restructuring service desks, moving librarians to campus locations. This approach expanded services and offered valuable learning opportunities despite initial challenges.

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Area of Science:

  • Library and Information Science
  • User Experience Research
  • Organizational Change Management

Background:

  • Academic libraries face evolving user needs and demands for engagement beyond physical spaces.
  • Traditional service desk models may not effectively meet contemporary user expectations or extend library support across campus.
  • The need for innovative service delivery models is crucial for libraries to remain relevant and accessible.

Purpose of the Study:

  • To explore the restructuring of a library service desk to better meet user needs and campus engagement.
  • To assess the impact of relocating librarians from the traditional service desk to various campus locations.
  • To evaluate the effectiveness of new staffing models and training initiatives in enhancing library services.

Main Methods:

  • Reconfiguring the traditional library service desk staffing model.
  • Relocating librarians to offer support at diverse campus locations.
  • Implementing targeted staff training programs and experimenting with various scheduling strategies.

Main Results:

  • The restructuring effort, while complex, led to an expansion of library services.
  • Librarians provided support in new, accessible locations across campus.
  • Paraprofessionals primarily staffed the in-library service desk with librarian support available as needed.

Conclusions:

  • Restructuring the library service desk can successfully adapt services to meet changing user demands.
  • Decentralizing librarian support to campus locations enhances engagement and service accessibility.
  • Challenges encountered during restructuring were viewed as opportunities for continuous improvement and learning.