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Related Concept Videos

Introduction To Health Care Delivery System01:18

Introduction To Health Care Delivery System

The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
Secondary Healthcare System01:11

Secondary Healthcare System

Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...
Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
Issues And Trends In Healthcare Delivery System01:29

Issues And Trends In Healthcare Delivery System

The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Tertiary Healthcare System01:21

Tertiary Healthcare System

Specialized care provided over an extended period is called tertiary care. Usually, a primary or secondary care physician will refer a patient to tertiary care. A patient's maximum physical and mental function is restored in tertiary care, which is caused due to the impact of a chronic illness or condition. Tertiary care aims to achieve the highest level of functioning possible while managing chronic illness. For example, a patient who falls and fractures their hip will need secondary care to...
Integrated Healthcare System01:20

Integrated Healthcare System

An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...

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Related Experiment Video

Updated: Jun 10, 2026

Radiation Planning Assistant - A Web-based Tool to Support High-quality Radiotherapy in Clinics with Limited Resources
05:18

Radiation Planning Assistant - A Web-based Tool to Support High-quality Radiotherapy in Clinics with Limited Resources

Published on: October 6, 2023

Queueing for healthcare.

R Kannapiran Palvannan1, Kiok Liang Teow

  • 1National Healthcare Group, Singapore, Singapore. palvannan_kannapiran@nhg.com.sg

Journal of Medical Systems
|August 13, 2010
PubMed
Summary

Queueing Theory offers a data-driven approach to optimizing healthcare capacity and patient wait times. By analyzing demand and service rates, managers can improve healthcare access and system efficiency.

Area of Science:

  • Healthcare Management
  • Operations Research
  • Health Services Research

Background:

  • Patient queues and wait times are significant indicators of healthcare access.
  • Effective management of healthcare systems requires balancing service capacity with patient demand.
  • Analytical tools can provide insights for designing and managing healthcare service systems.

Purpose of the Study:

  • To illustrate the application of Queueing Theory in healthcare settings.
  • To demonstrate how Queueing Theory can quantify service capacity needs.
  • To analyze the impact of capacity configurations on patient wait times.

Main Methods:

  • Utilized Queueing Theory, an analytical framework for service systems.
  • Considered key factors: average patient demand, average service rate, and variations in both.

Related Experiment Videos

Last Updated: Jun 10, 2026

Radiation Planning Assistant - A Web-based Tool to Support High-quality Radiotherapy in Clinics with Limited Resources
05:18

Radiation Planning Assistant - A Web-based Tool to Support High-quality Radiotherapy in Clinics with Limited Resources

Published on: October 6, 2023

  • Applied queueing models to real-world hospital data for capacity estimation and analysis.

    • Main Results:

    • Queueing Theory provides a method to balance system utilization and patient wait times.
    • Identified four key factors influencing patient wait times in healthcare.
    • Demonstrated practical application in two local hospitals for capacity planning.

    Conclusions:

    • Queueing Theory is a valuable tool for healthcare managers and doctors.
    • The theory aids in optimizing healthcare delivery systems at hospital and department levels.
    • Understanding variations in demand and service is crucial for effective capacity management.